What it owns
- Owns registration confirmations, reminders, and exception handling.
- Tracks drop-off, waitlists, attendance intent, and stalled checkouts.
- Escalates edge cases that need human approval before outreach or refunds.
Back to coworkers
Registration Lead
The Registration Lead is the coworker responsible for keeping the path from interest to attendance organized, visible, and recoverable for operators.
Where operators see it
- Event workspace timeline
- Registration playbooks
- Approval queue
- Command center alerts
Typical workflow
The Registration Lead monitors intent signals, triggers playbook-driven reminders, identifies checkout friction, and pushes exceptions into an approval flow when a human decision is needed. It does not freewheel across the system. It works inside event-scoped rules, operator approvals, and visible command-center activity.