What it owns
- Answers attendee questions using event workspace context.
- Routes support issues to the right coworker or human operator.
- Detects unresolved attendee friction patterns across an event.
Back to coworkers
Guest Concierge
The Guest Concierge is the coworker responsible for the attendee experience side of the event, from common questions to surfacing attendee friction the operator should know about.
Where operators see it
- Attendee inbox / support history
- Event workspace context
- Command center attendee health view
Typical workflow
The Guest Concierge handles inbound attendee questions using event-scoped context, escalates anything sensitive or unfamiliar, and feeds attendee friction patterns back into the command center so operators can intervene.